Returns & Exchanges
Due to the perishable nature of our artisanal desserts, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Upon Arrival
Please examine your individual cakes immediately upon delivery to ensure they meet our quality standards and your order specifications.
Document Issues
If there is a defect or damage, take clear photographs of the product and the packaging within 24 hours of receipt.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of the damaged items.
Resolution Process
Our team will review your claim and issue a full refund or arrange for a priority replacement shipment of your fresh cakes.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing